Frequently Asked Questions
Can I purchase as a gift?
Of course! If your purchase is a gift, just let us know on the checkout page and we will ensure to not include invoice in the package.
I have a coupon code, how can I use it?
If you have a coupon code you’re looking to use, you can add this in the cart section. Add your products to your basket and then add the code when you’re completing your purchase. If there are any issues with your coupon code, please contact us.
When can I expect my delivery?
We aim to ship each purchase within the first 48hrs. Shipping typically takes 3-5 days. Therefore, you should receive your product within a week of purchasing. If you haven’t received it after this time, contact us.
Where do you deliver to?
We currently ship to USA & Canada. If you’re based elsewhere, contact us and we can discuss international shipping.
About Our Services
Appointment Cancellations
If you have an appointment with us and are looking to cancel/rearrange, then please contact us as soon as possible. We will do our utmost to reschedule you for the best suited time.
Where are you based?
Skin By Jade is based in the lovely Long Island! You can find our address and map on the services page. So, if you’re looking for the best Hydrafacial in NY, look no further!
I'm not sure which service best suits my needs. Can you help?
Yes! That’s exactly what we are here for. As the top rated aesthetician in long island, we are full of expert knowledge! Simply fill in the contact form on our contact page and we can help guide you in the right direction.
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