Thank you for shopping at Skin By Jade! We want to ensure that you have a satisfactory experience with our products. Please review the following information regarding shipping and returns.

 

1. 1. Shipping

1.1 Shipping Methods and Timeframes
We offer shipping within US & Canada using reliable shipping carriers. The estimated delivery time may vary depending on your location. Once your order is shipped, you will receive a confirmation email with tracking information.

1.2 Shipping Charges
Shipping charges will be calculated and displayed at checkout. The shipping cost may vary based on the weight of your order and the destination.

1.3 International Shipping
At this time, we only offer domestic shipping within US & CA. We do not offer international shipping. We apologize for any inconvenience this may cause.

 

2. 2. Returns

2.1 Return Eligibility
We want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we accept returns under the following conditions:

 

• • The product(s) must be unopened, unused, and in the same condition as when you received them.
  • Returns must be initiated within 30 days of the original purchase date.

2.2 Initiating a Return
To initiate a return, please contact us through our Contact page. Our dedicated team will be happy to assist you and provide you with further instructions. Please include your order number and a brief description of the reason for the return in your message.

2.3 Return Shipping
The customer is responsible for the return shipping costs. We recommend using a trackable shipping service and obtaining proof of postage for your return. We cannot be held responsible for returned items that are lost or damaged in transit.

2.4 Refunds
Once we receive and inspect the returned item(s), we will process your refund. Please note that shipping charges are non-refundable. Refunds will be issued to the original payment method used for the purchase.

2.5 Exchanges
Unfortunately, we do not offer direct exchanges. If you would like to exchange a product, please initiate a return and place a new order for the desired item.

 

3. 3. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately through our Contact page. We will gladly replace the item or provide a refund, including any applicable shipping charges.

 

4. 4. Contact Us

If you have any questions or concerns regarding shipping or returns, please don’t hesitate to reach out to our customer service team via our Contact page. We are here to assist you and ensure that you have a positive experience with Skin By Jade.

Note: This Shipping and Returns policy is subject to change without prior notice. Please refer to the most recent version available on our website at the time of your purchase.